Friday, December 06, 2002
Behold! Customer Service!
I sent off a lengthy email to Elance regarding my opinions and concerns about the Usage Fee. Wonder of wonders, I received a response in less than two hours from a representative who wants to talk on the telephone regarding my concerns. A slight and probably hollow victory, given the rest of her email discussed ways to mitigate the additional costs of doing business on eLance. Ironically, she named one idea that I had thought of just minutes before I got her message: it's cheaper to open a second accoun at the Basic level to make additional bids than in it to just make additional bids. Of course, the ctach is you lose your seller history and feedback for the second store, so this is a pretty crappy solution. We'll see what comes of this, eh?
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